CUSTOMER SUPPORT
At My Site, we value your satisfaction with our sustainable and organic clothing. If you have any questions or concerns about your purchase or our products, feel free to reach out to us. We are always ready to help!
Need to get in touch with us? Our customer service team is available to answer any questions you may have. You can contact us by phone at 1-800-MYSITE or email us at support@mysite.com.
We look forward to hearing from you!
RETURNS & EXCHANGES
We want you to be happy with your purchase from My Site. If for any reason you are not satisfied with your order, we offer easy returns and exchanges.
FAQ
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on your location.
How do I return an item?
To initiate a return, please contact our customer service team at 1-800-MYSITE or email us at support@mysite.com. We will provide you with a return shipping label and instructions for returning your item.
What is your returns policy?
We accept returns on most items within 30 days of purchase, as long as the item is in its original condition and packaging. Some items, such as swimwear and intimate apparel, are final sale and cannot be returned.
How do I track my order?
Once your order has shipped, we will send you a tracking number and a link to track your package. If you have any questions about your order status, please contact us at 1-800-MYSITE or email us at support@mysite.com.
What are your delivery options?
We offer standard shipping and expedited shipping options for most orders. Shipping costs and delivery times may vary depending on your location and the size of your order.